Frequently Asked Questions

We've put together a list of commonly asked questions for you. However, if you have anything more specific you wish to know, please feel free to contact us.

General Information

  • What is Parentpost?
  • How are messages delivered to parents?
  • How long does it take for messages to be delivered?
  • Can messages be sent to many parents without having to re-type each time?
  • How do we know if messages have been delivered?
  • Are parents able to reply to messages we send?

30 Day Trial

  • How do we signup for a free trial?
  • Is it really free ant hidden charges?
  • What limitations are put on our account? Do we have full access?
  • What information do we need to provide to get setup?
  • Do you offer help and support even though we’re on a free trial?
  • What happens once our 30 days are up?

Getting Started

  • How much work is involved in getting everything setup?
  • How do we get all our data onto Parentpost?
  • Do you provide the details for us to give to our parents?
  • How long can it take to get setup?
  • Do we need any new hardware/software installed?
  • Can we access the system from home?

Help, Support & Upgrades

  • What support and training do you offer?
  • Are there any ‘hidden’ support fees?
  • Do we have to pay for new features and upgrades?
  • How and when can we get in contact with you if we require support?

Security & Data Protection

  • How secure is our data?
  • Do you sell our information on?
  • Who else can see our data?
  • What happens to our data if we cancel our subscription/trial?


  • Can we get message delivery reports?
  • How do we know parents' details are incorrect?
  • Can we setup messaging groups (Sports Team etc)?
  • Can we use the service for staff messages too?
  • Are we able to have multiple staff users send messages?

If there are any other questions you have, not covered above, please feel free to give us a call on 09943518963